I've got more Dell woes! This is the 2nd problem I've had with my Dell XPS 1530 laptop in 8 months. I've had my last laptop, a 13'' Toshiba Satellite M55 and it was flawless for the year+ that I depended on it. Flawless. And I still love it.
My laptop usually can run for 3 hours on battery power, about 2 hours with wifi on. I take my laptop to school everyday and it lasts the whole day without a plug. I got to school early on Monday so I had my laptop on about an hour before my hour-15 class. With 5 minutes left of class, my laptop powers down as the battery is drained. Not sure if this had anything to do with my problem. Could be. Who knows.
So when I got home, I plugged it into the power adapter and it stayed that way for 3 days. Today, I wanted to take my laptop to the other room so I unplugged it and carried it over there. Before I got to do anything, it warned me of my low power and shut itself off. I was thinking "wtf?" I went back and plugged the power adapter back in, wondering if the battery was charging. I googled the problem and found some advice, like: try switching wall outlets, take out the battery and clean the connectors, or open the laptop and check the motherboard.. but I wasn't going do that.
I tried all of that, with exception to the last one. I unplugged the power plug, it went from 3% to 2%. I plugged it back in and the power meter displayed: "2% (charging)". The battery was charging!! What a relief!! I let out a big sigh and thought I was done with the whole ordeal. Then the meter said: "3%" but no "charging" this time. I thought "aww wtf?" I repeated the process a couple times with the same result.
So as the almost-last resort, I called Dell. Dell tip: never do the Dell chat customer service. They literally google your problem on the spot and copy and paste it back to you. They also insult you by trying to blame the problem on you.
After about 20 minutes of waiting in the queue of callers, I described my problem to the kind lady and she instructed me to shutdown my computer and pop up the battery. On the battery, press the indicator button. Once for battery charge and hold it for 5 seconds for battery health. As expected, my charge lit up one light but the health lit up all 5 lights. So as quick as that, she told me she would need to get authorization to send me a new battery. After being put on hold for a couple minutes, she gave me a couple numbers to write down, so I did. She then informed me that I should receive a new battery in the mail within 3-5 days and when I do, I should use the same packaging to send my defected battery back to them. The total process took about 20 minutes, not counting on-hold times. This is my second experience with Dell (phone) customer service and it has been good. Of course it would be better if I didn't have any problems in the first place but oh well.
At the end she notified me about my warranty and if it was passed my 1-year purchase date, I would have to pay for a new battery. So I looked up the warranty vs battery cost: 1 year warranty extension: $189. New 9-cell battery: $179.
Update:
So I called in on Wednesday and the battery shows up at my door step on Friday and works as promised (so far). I forgot to tell them I had a 9-cell but that's what they gave me anyway. Excellent.